Privacy Policy

Welcome to AKG Lodge. Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website, make a booking, or stay at our lodge.

1. Information We Collect

1.1 Personal Information

When you book a stay or interact with our services, we may collect the following information:

• Full name, contact details (email, phone number, address)
• Payment information (processed securely via third-party payment gateways)
• Identification details (passport, Aadhaar, driver’s license, etc.)
• Preferences, special requests, or additional details you provide for your stay

1.2 Non-Personal Information

• Browser type, IP address, device information
• Website usage data, including pages visited and duration of visits
• Cookies and tracking technologies to enhance user experience

2. How We Use Your Information

• To process and confirm bookings
• To provide customer support and enhance your stay
• To process payments securely
• To communicate important updates, promotions, or changes to our services
• To improve our website and services through analytics
• To comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Payment processors (e.g., Razorpay) to facilitate transactions
• Law enforcement when required by law or for security purposes
• Service providers that assist in booking, marketing, or IT support, ensuring they comply with data protection regulations

4. Data Security

We implement strict security measures to protect your personal data:

• Secure encryption for payment processing
• Limited access to personal data, restricted to authorized personnel
• Regular monitoring and updates to security protocols

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies to improve functionality and user experience. You can manage cookie preferences in your browser settings. Disabling cookies may affect website performance.

6. Retention of Data

We retain your personal information as long as necessary to fulfill legal, financial, and operational requirements. After this period, data is securely deleted.

7. Your Rights & Choices

You have the following rights regarding your personal data:

• Access & Correction: Request access to your data or correct inaccuracies
• Data Deletion: Request deletion of your personal data, subject to legal obligations
• Marketing Preferences: Opt-out of promotional emails at any time

To exercise these rights, contact us at manigukan@gmail.com.

8. Third-Party Links & Services

Our website may contain links to third-party services. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated policy.

10. Contact Information

For any questions or concerns about this Privacy Policy, please contact us at:

manigukan@gmail.com